Samples received at our Seattle, WA location after April 1 will be automatically forwarded to our new address. The relocation does not require any additional action from you apart from updating our laboratory address when sending samples. Please do not hesitate to reach out to our Customer Support team at support.us@blueprintgenetics.com if you have any questions.

The relocation will not affect patient samples shipping directly to our Helsinki, Finland laboratory. North American customers set up for this option may continue as usual.

Frequently asked questions

When is Blueprint Genetics moving?
As of April 1, 2023, our North American office has been relocated to a new facility in Marlborough, MA. Moving forward, we ask that you please update the address you have for us on file and send patient samples to our new address. Please note that there will be no change to the location of our lab in Helsinki, Finland.

Why is Blueprint moving the North American facility from Seattle, WA to Marlborough, MA?
Blueprint has relocated in order to grow in our offerings and accessibility. By moving to the new location, we will have more space and flexibility to continuously improve our products and services.

What do I need to do about the relocation?
Please ensure you and your organization utilize our updated address when sending patient samples and paperwork to our laboratory. If you have a stock of our specimen collection kits with outdated shipping labels, these will need to be replaced. You can order these updated collection kits, including up-to-date shipping materials, on our website. If you have a stock of our specimen collection kits with outdated shipping labels, these will need to be replaced. You can order these updated collection kits, including up-to-date shipping materials, on our website. There is a possibility that you may be contacted by our Customer Services team via phone and/or email and asked to sign a Provider Attestation of Informed Consent (PAIC) as required by Massachusetts state law for any orders that were placed before April 1. These samples will ultimately arrive and be processed in our Massachusetts facility, and they need this consent signed prior to moving forward with processing the sample. The additional PAIC is a temporary request while we fully transition to the new location. The PAIC will be automatically included as a standard part of the ordering process in Nucleus for orders placed after April 1.

I have a stock of specimen collection kits with the old shipping materials. How do I update them and where can I get new FedEx shipping materials?
If you have a stock of our specimen collection kits with outdated shipping labels, please contact our US Support team or your local genetic services consultant to have new FedEx® labels sent to you or for assistance with updating your current stock of kits.
Any collection kits ordered after March 24, 2023, will include the new shipping materials with the new address.  You can order these updated collection kits including up-to-date shipping materials on our website. If you have an old kit with the previous lab address on its shipping material and would like to request a new FedEx shipping label only, please contact or US Support team.
US Support Team Email: support.us@blueprintgenetics.com
US Support Team Phone: 1.650.452.9340, Ext 0

Will I be required to do anything differently when ordering genetic testing through Blueprint Genetics now that the lab has moved?
There is a possibility that you may be contacted by our Customer Services team via phone and/or email and asked to sign a Provider Attestation of Informed Consent (PAIC) as required by Massachusetts state law for any orders that were placed before April 1. These samples will ultimately arrive and be processed in our Massachusetts facility, and they need this consent signed prior to moving forward with processing the sample. The additional PAIC is a temporary request while we fully transition to the new location. The PAIC will be automatically included as a standard part of the ordering process in Nucleus for orders placed after April 1.

What happens if I accidentally send samples to the old address?
We have established forwarding with FedEx only. Your sample will be automatically rerouted to our new location. Please proceed with updating our address for your next order. Rerouting may cause a 1- to 2-day delay in turnaround time. Feel free to contact Customer Support with the patient’s name tied to the order and any questions you may have about your order. 

If you are using a vendor that is not FedEx & need a new label only, please contact or US Support team.
US Support Team Email: support.us@blueprintgenetics.com
US Support Team Phone: 1.650.452.9340, Ext 0

I accidentally sent a patient sample to the new address too early. What do I do?
Your sample will be automatically rerouted to the proper location. Rerouting may cause a 1- to 2-day delay in turnaround time. Feel free to contact Customer Support with the patient’s name tied to the order and any questions you may have about your order. 

Will any other contact information change?
No, only our physical address is changing. Our other contact information, including phone and fax numbers, will remain the same.
Email: support.us@blueprintgenetics.com
Phone: 1.650.452.9340, Ext 0
Fax: 1.650.446.7790

Can I use the old requisition form to place orders?
Yes. If you choose to mail your paperwork, please be sure to send it to our new facilities in Massachusetts. If you choose to send in an old paper requisition form and have not previously signed a Provider Attestation of Informed Consent (PAIC), someone from our Customer Service Team may reach out to you with a request to sign this PAIC as required by Massachusetts state law.