FAQs

Genetic testing offered by Blueprint Genetics must be ordered by a healthcare professional, and we only share the results with the individual ordering the test. Genetic test results can establish the correct diagnosis in a patient, determine the most appropriate treatment strategies, and provide a risk assessment for the patient/family. This type of information is best communicated in the context of a patient’s medical/family history by a healthcare professional involved in the patient’s care.

Results can always be viewed online or downloaded as a PDF through our online portal, Nucleus. By request, the results can also be sent by fax or regular mail.

Throughout the ordering process, we keep you up-to-date on the status of your order by email. You can also log in to Nucleus to track the progress of your order through the various steps of the analysis. When the analysis is complete, you will receive an email notifying you that results are now ready to be reviewed in Nucleus.

If you haven’t created a Nucleus account for yourself, you can create an account here or our support team can do this for you. If you can’t recall your password, you can use the “Forgot password?” link to create a new one.

If you wish to have results mailed to you, these will be sent via mail the same or next business day following the notification email. If you have requested a faxed copy of your results, these will be sent shortly after the notification email is sent. Downloading the report directly from Nucleus is the quickest, and most reliable, way to review and receive test results.

Currently, Blueprint Genetics does not offer expedited analysis of samples. We do aim to prioritize the analysis of samples where the results will directly impact medical management (eg, treatment, interventions, or a pregnancy). If this is the case for your patient, please contact our Client Services team at support@blueprintgenetics.com.